Susan Roulston Vet Clinic, located in Lifford, Donegal, Ireland, is a highly regarded veterinary establishment with a stellar reputation. The clinic boasts an impressive 4.7-star rating from 188 reviews on Google Maps, indicating a high level of customer satisfaction and reliability. Many clients commend Susan herself for her exceptional veterinary skills, describing her as understanding, patient, and gentle with animals. The clinic is also noted for its reasonable pricing, which is a significant consideration for many pet owners.

The five available written customer reviews provide a balanced perspective, with four of them awarding five stars. The reviews consistently highlight Susan's kindness, honesty, and ability to minimize stress for the animals under her care. Clients appreciate the clinic's sympathetic and accommodating approach, with many expressing strong recommendations.

However, one review stands out with a contrasting one-star rating, pointing to a negative experience with the clinic's receptionist. The reviewer described the interaction as condescending and unfriendly, which ultimately led them to seek veterinary services elsewhere. While this is a singular negative account, it's crucial to consider as it reflects on the overall customer service experience, potentially affecting new client acquisition.

Overall, Susan Roulston Vet Clinic is highly recommended for its veterinary expertise and compassionate care, although there may be room for improvement in front-desk interactions.